Frequently Asked Questions


Q1: i want to send you an email asking for assistance, can i send it in my own native language?

A: No, we don't have time to translate mails, use english.

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Q2: in my country PayPal is not available, is there any alternative to PayPal?

A: Yes, became a member of our Patreon and you will find links for premium map there.

A VIP Tier pledge gives you the PPM status with just one-time-payment.

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Q3: i have payed/donated for PPM program, why i am not receiveing any updates?

A: because your mail server is rejecting our automated mails as spam.

You need to get your updates using PPM Area on forum (see Forum PPM page).

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Q4: i am having problems downloading files, seeing links or i have a broken download, what can i do?

A: the download system is tested so, the problem is sadly on your side. 

Use another browser, no download manager or other add-ons (as pop-up killers and so on).

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Q5: i have a confirmation as PPM but i don't receive mail updates, can i ask for a new mail?

A: No, we don't do "person-to-person" updates. We have an automated mail system for that.

You need to get your updates using PPM Area on forum (see Forum PPM page).

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Q6: I have the map but i dont know how to use it with other maps, can you help?

A: You can go as a simple visitor in forum and look for Mod Manager Order topic.

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Q7: I bought the premium link but i can't download the file, i did something wrong?

A: Yes, you have 2 options to download the map:

1.once the payment is finished you are redirected to a page with download link.

2.CHEC.IO sends you a mail containing the initial link (if you want to re-download it later). 

If you still have problems (bad browser, bad mail settings) write to support@ roextended.ro.

Don't open cases in PayPal because its a digital package and we don't do refunds, 

but we will restrict your access to our platform in the future.

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Q8: I bought the latest version but meanwhile a new version was released. I need to buy that also?

A: If you want it, yes. The payed link is for one version only. If you want free updates, be a PPM.

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Q9: I have the map but when i start the game, the game crashes. The map is broken?

A: No, the map was tested and its working fine. Remove any other mod and load just the map.

Add other mods one-by-one and see who is the one crashing your game.

If you cannot fix it, send us in email your game.log.txt generated after crash.

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Q10: I have downloaded the map from another site and is not working, can i do something?

A: Yes, get the original map from us. 

The uploads on other sites are fake or incomplete to eliminate piracy. 

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Q11: can i use your map or your other files for YouTube videos?

A: yes, as long as you add in your video description a link to this site, otherwise, no.

You make content for your channel with our work, is common sense to leave a link for your viewers. 

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Q12: I have payed/donated 8 euro and i didnt received a fast confirmation mail, is that normal?

A: the confirmation mail and links are sent within 24 hours, 

we don't have a person sleeping next to the PC to validate your payment in a second. 

It may take few minutes, it may take few hours.

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Q13: I am a PPM but i cannot access the PPM Area on Forum, why?

A: Because PPM and Forum PPM Access are not the same thing.

You need the create an user on forum and ask for access.

This are two different things (see Forum PPM page).

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Q14: can i use your map and files to create other files as a mapper?

A: No, we will take down this kind of files. 

We are not responsable for any third party edits without our consent. 

The map and the additional files we provide for the community are our property 

and the only way you can edit those is beeing a member of Roextended Team or by our consent.

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Q15: I want to use older versions of Roextended, but i cannot find them, can you help me?

A: No, we offer support for the latest version only. 

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Q16: I want to be a part of the team, is there something i need to know?

A: contact us at support@roextended.ro.

As a team member you can have independent decisions, but the direction of developement is established by us.

We can talk your ideeas but this is not a personal project.

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Q17: Some areas from  your map are also in other maps. 

Can you do something to eliminate your parts and let us use what is in other maps?

A: No, we respect our work as a full package and we don't destroy our work "on-demand".

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Q18: What is the difference between FREE map and PREMIUM one?

A: Premium map has more content and it's updated and expanded more often than the free version.  

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Q19: I am a Patreon supporter, i will get the PPM status ?

A: Yes, if you pledge for VIP Tier atleast one month.

No, if you are in other lower tier. Patreon is just another way to buy the map if you can't access PayPal and as a patron you will find the link for Premium map in comments. 

Patreon add extra taxes on top of our existing taxes and is pretty diffcult to keep track of all accounts. 

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For other problems contact us at: support@roextended.ro

or 

VISIT