Frequently Asked Questions


Q1: i want to send you an email asking for assistance, can i send it in my own native language?

A: No, we don't have time to translate all mails, use english or romanian.

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Q2: in my country PayPal is not available, is there any alternative to PayPal?

A: No, sorry. We have worldwide located users, this is the best option.

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Q3: i have payed/donated 5 euro in PayPal, why i am not receiveing any updates?

A: because you your mail server is rejecting our mails as spam.

You need to get your updates using PPM Area on forum (see Forum PPM page).

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Q4: i am having problems downloading files, seeing links or i have a broken download, what can i do?

A: the download system is tested so the problem is sadly on your side. 

Use another browser, no download manager or other add-ons (as pop-up killers and so on).

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Q5: i have a confirmation as PPM but i don't receive mail updates, can i ask for a new mail?

A: No, we don't do "person-to-person" updates. We have an automated mail system for that.

You need to get your updates using PPM Area on forum (see Forum PPM page).

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Q6: I have the map but i dont know how to use it with other maps, can you help?

A: You can go as a simple visitor in forum and look for Mod Manager Order topic.

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Q7: I bought the premium link but i can't download the file, i did something wrong?

A: Yes, you have 2 options to download the map:

1.once the payment is finished you are redirected to a page with the download link.

2.CHEC sends you an mail containing the initial link (if you want to re-download it later). 

If you still have problems (bad browser, bad mail settings) write to support@ roextended.ro.

Don't report this to PayPal because its a digital package and we don't do refunds.

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Q8: I bought the latest version but meanwhile a new version was released. I need to buy that also?

A: If you want it, yes. The payed link is for one version only. If you want free updates, be a PPM.

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Q9: I have the map but when i start the game, the game crashes. The map is broken?

A: No, the map was tested and its working fine. Remove any other mod and load just the map.

Add other mods one-by-one and see who is the one crashing your game.

If you cannot fix it, send us in email your game.log.txt generated after crash.

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Q10: I have downloaded the map from another site and is not working, can i do something?

A: Yes, get the original map from us. 

The uploads on other sites are fake or incomplete to eliminate piracy. 

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Q11: can i use your map or your other files for YouTube videos?

A: yes, as long as you add in your video description a link to this site, otherwise, no.

You make materials for your channel with our work, is common sense to leave a link for your viewers. 

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Q12: I have payed/donated 5 euro and i didnt received a fast confirmation mail, is that normal?

A: the confirmation mail and links are sent within 24 hours, your mail and payment/donation must be validated first by someone from the team. 

It may take few minutes, it may take few hours.

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Q13: I am a PPM but i cannot access the PPM Area on Forum, why?

A: Because if you are a PPM you are not included automatically on Forum PPM Area.

You need the create an user on forum and ask for access.

This are two different things (see Forum PPM page).

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Q14: can i use your map and files to create other files as a mapper?

A: No, we will take down this kind of files. 

We are not responsable for any third party edits without our consent. 

The map and the additional files we provide for the community are our property and the only way you can edit those is beeing a member of Roextended Team.

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Q15: I want to use older versions of Roextended, but i cannot find them, can you help me?

A: No, we offer support for the latest version only. 

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Q16: I want to be a part of the team, is there something i need to know?

A: You can be a begginer or experienced mapper and you can contact us at support@roextended.ro.

We will give you a chance to prove yourself by mapping a test area at your choice. 

We will guide you if needed and we will see your final result as a test, if you are ready or not to take part in this project. 

As a team member you can have independent decisions, but the direction of developement is established by us.

We can talk your ideeas but this is not a personal project.

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Q17: Some areas from  your map are also in other maps. Can you do something to eliminate your parts and let us use what is in other maps?

A: No, we respect our work as a full package and we don't destroy our work "on-demand".

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Q18: What is the difference between FREE map and PREMIUM one?

A: Premium map has more content (like Crimeea, updated Turkey and so on) and it's updated and expanded more often than the free version.  

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For other problems contact us at: support@roextended.ro

or 

VISIT